Who are we ?
Coup de Cœur by Christel De Cock
Based in France
E-mail: hello@coupdecoeur-cdc.com
Website: www.coupdecoeur-cdc.com
We care deeply about your privacy and handle your personal data with the utmost care, fully in line with European GDPR regulations.
What data do we collect??
We only collect data that is necessary to help you, deliver our services, or improve our communication.
You may provide this data to us via:
Touch Stay digital guides
Website contact form
Newsletter sign-up
Reservation request or information request
WhatsApp message
Google Forms
Appointment scheduling (Google Calendar/Agenda)
We collect, among others:
Technische gegevens via cookies (browsers, IP-adres, interacties op de website)
Technical data via cookies (browsers, IP addresses, website interactions)
First and last name
E-mail address
Phone number
Any business information you choose to provide
Preferences or questions you voluntarily share
Why do we collect these data ?
We process your data for:
Service delivery
- Answering your questions
- Setting up and managing your digital guide
- Appointment scheduling and follow-up
Communication
- Sending newsletters or updates (with your consent)
- Following up on quotes and projects
- WhatsApp- or e-mailcommunication
Improving website and marketing
Website usage analysis via Google Analytics
Marketing optimisation via Meta pixels and (ActiveCampaign)
Cookies
Our website uses cookies to:
- de website goed te laten functioneren
- Collect statistics (Google Analytics)
- Optimize marketing (Meta pixel)
When you visit the website, you can choose your cookie preferences in the cookie banner.
Embedded content from other websites
Some pages on our website may include embedded content, such as:
- video’s (e.g. YouTube, Vimeo)
- maps (e.g. Google Maps)
- social media posts
- widgets, forms or external modules
- embedded digital guides (e.g. Touch Stay)
Embedded content from other websites behaves exactly the same as if you visited those websites directly.
These external websites may:
- collect data about you
- use cookies
- enable additional tracking
- Monitor your interaction with the content
- Link your behaviour to your account if you are logged in (e.g., YouTube/Google)
We have no control over what data these parties collect or how they process it. We recommend reading their own privacy policies when interacting with embedded content.
With whom do we share your data
Your personal data is shared only with trusted partners who are essential to our operations:
- Touch Stay – digital guides
- Mailblue / ActiveCampaign – newsletters and automations
- Google Analytics – website-analysis
- Meta (Facebook/Instagram) – advertising
- Google Workspace – forms, calendar, e-mail
Deze partijen voldoen aan GDPR en verwerken gegevens enkel in opdracht van ons.These partners comply with GDPR and process data only on our behalf.
We never sell personal data to third parties.
How long do we keep your data?
WWe store personal data only as long as necessary:
Technical data via cookies: depending on individual cookie settings
Newsletter data: until you unsubscribe
Project and client data: max. 7 years (legal obligation)
Contact forms and requests: max. 2 years
Your rights regarding your personal data
You have the right to:
- Access your data
- Correct your data
- Delete your data
- Request data transfer
- Withdraw your consent at any time
- Object to processing or profiling
Send an email to hello@coupdecoeur-cdc.com.
We respond within 30 days.
Data security
Visitor messages may be checked by an automated spam detection service.
We take appropriate technical and organizational measures to prevent misuse, loss, or unauthorized access, such as:
orden.We nemen passende technische en organisatorische maatregelen om misbruik, verlies en onbevoegde toegang te voorkomen, zoals:
Regular updates and monitoring
Secure connections (SSL)
Strong passwords and 2FA
Limited access to data
Changes to this privacy policy
This policy may be updated if services or legal requirements change.
The most recent version will always be published on this page.
Contact
For questions about this privacy policy, you can contact us at:
